FAQ

1. Do you take away the waste?

Yes. All of the waste resulting from the works on your property are removed before we leave. All material up to 6 inch in diameter is chipped into our purpose built vehicles and taken away. Any logs are also removed unless a client specifies that they would like to keep them, in which case we will leave them neatly stacked for you.

2. How much will it cost to have the work done on my tree or hedge?

All trees and hedges are different, it is hard for us to provide any customer with a firm quote without seeing the work they want carried out which is why it is necessary for us to carry out a site visit with you before we can give you a competitive price.

3. Do I need to be home whilst you carry out the work?

It is not necessary for you to be home whilst we carry out the work you want done as long as we can get access to the tree/work you would like us to do.

4. Can my pets go outside whilst you carry out the work?

We advise all of our clients to make sure all pets are kept indoors whilst any works are being carried out. We also ask out of courtesy to our staff that any droppings are cleared from your garden before we start.

5. When is the best time of the year for tree work

Most trees can be worked on all year round, but there are some exceptions. These are some guide lines to help you plan when you want to carry out work within your garden.

Apples and Pears, Pruning fruit trees is best when the tree is dormant in winter and early spring before budding.

Cherries (prunus), should be pruned in early spring to midsummer to avoid silver leaf disease

Conifer hedges are best trimmed from late spring to early winter before the frosts start, which can damage the freshly cut tips and turn them brown.

Walnuts are best trimmed between late summer and early Autumn to stop the cuts from bleeding to much sap.

Birches are best to prune from late summer through the winter before the sap starts rising.

6. Tree Preservation Orders

For working within conservation areas and on trees with preservation orders, Treetop services will apply for the necessary permissions free of charge. The council will then request a site meeting that

will quite often need the customer to provide access to see the trees not clearly identified from outside the property. Treetop services can attend these meetings if the client desires, this service is also free of charge.

When working on trees within a conservation area you are entitled to remove any deadwood, without permission also hedge trimming and light pruning of fruit trees is allowed as long as not removing branches with a girth over six inches.

Permissions take between six to eight weeks to be granted.

7. Neighbouring trees

By law you are allowed to cutback any overhanging branches to your boundary as long as the tree is not protected by a T.P.O or a conservation area. Treetop services will help liaise with neighbours to explain exactly what is intended before carrying out work on trees that are in neighbour’s gardens.